- What if I have to give up my holiday?
If you notify us of your intention to cancel at least 30 days before arrival at the property, we will refund the entire amount paid up to that point. If cancellation occurs between 30 and 15 days before the holiday: a voucher equal to the deposit paid will be issued, to be used for a future stay by summer 2027.
If the cancellation is communicated later than this, the deposit will be retained as a penalty.
- Is there parking?
For parking we have 2 options: free parking with shuttle service 3 minutes away from the hotel or indoor parking for a fee (€10 per day upon reservation).
- Is there a bicycle service?
Absolutely! Stop by Reception to ask for the keys and helmets for the little ones and get ready for wonderful walks along Cervia's cycle path.
- Is there WIFI?
Certainly, and it is available free of charge throughout the hotel; ask for the password at Reception.
- Is the room comfortable?
There is a wide choice of accommodation ideal for all families, even large ones. In addition, thanks to our "aparthotel" formula, you can stay in spacious flats with all the services available in the hotel.
- Is there a swimming pool? Is it heated?
Heated swimming pool (temperature not less than 25°) in the hotel garden with baby water slide for endless fun.
- Which Club Family Hotel has a completely gluten-free kitchen?
The Club Family Hotel Michelangelo in Milano Marittima is the hotel in the chain with an entirely gluten-free kitchen, including pasta, bread, afternoon treats and snacks, for adults and children. At Cervia Village our kitchen is not set up to provide a 100% gluten-free environment, but the maître d' and the chef are available to advise on dishes and ingredients. Call or write to us: we'll help you choose the most suitable solution.
- My son has a lactose intolerance: which Club Family Hotel can we choose?
We point you to the Club Family Hotel Michelangelo in Milano Marittima: its gluten-free kitchen also offers lactose-free dishes and ingredients, for children and adults. To find out which ones, simply ask the dining-room staff. Get in touch: we'll help you organise your holiday there!
- Do you have what I need to feed my little one?
Vegetable broth (carrots, potatoes, courgettes), meat broth, pasta and vegetable puree (all without salt), cheese, extra-virgin olive oil, microwave, fridge for mothers, crockery, a minipimer, steriliser, and our staff are always available for any request.
- What is Dina Merendina?
The morning snack that our animators give to the little ones from 9:00 to 10:00 in our garden.
- Is there a charge for the children's snack?
Every afternoon in the bar area, you'll find a small buffet with a tasty sweet snack for the little ones, and from 4:00 p.m. to 5:30 p.m. there's the Angolo del Ghiottone with a succulent sweet or savoury snack for young and old.
- Are drinks included even outside main meals?
All day long at the hotel, at the pool, on the beach and in the garden you will find our drinks machines at your disposal.
- What if I need a paediatrician?
Our paediatrician is available every day from Monday to Friday; book your visit at Reception, and remember that it is a completely free service.
- What are the services for children?
Children's kitchenette with everything you need to prepare baby food, cots with rails, toilet reducers, potties, inflatable changing table for the bed, pushchairs and helmets available, bicycles with seats for a nice trip into the city centre..
- Is there animation for children?
All day, every day, for a holiday without a dull moment: Animation with Mini Club (4 - 7 years), Junior Club (8 - 11 years) and Teen Club (12 - 17 years) in the hotel and on the beach, we are waiting for you!
- Where are you?
In a privileged position in the splendid setting of Cervia: 190 metres from the sea and close to the town centre. Did you know that with our bikes you can reach the splendid Tower of San Michele in 2 minutes?
